The property management created a new management regime and upscaled the amenities across this 560,000 sq.ft. office campus to support its repositioning, promoting the asset as a desired destination for businesses.
Part of the process was to recruit a new site team with both technical knowledge and strong customer service skills. We implemented a programme of occupier engagement and communications, including detailed occupier surveys, occupier portal and site-specific helpdesk to ensure the facilities and placemaking programme met their requirements.
The programme of weekly food markets, lunchtime life hack sessions, seasonal events and local community initiatives implemented by the team have been very well received by occupiers.